Shipping policy

Delivery & Shipping Information

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.

We are working with four couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

It’s important to note that we do not control any third-party courier companies’ operations and cannot be responsible for delivery time frame or delay, any promise or ETA they made to you.

Missed Delivery

If you are not at home and the driver deems it not safe to leave the item at your address, a “sorry we missed you card” will be left and item(s) will be re-directed to your nearest depot.

We highly recommend you to pick up the missed item directly from courier’s depot as re-delivery can be arranged but additional charges may apply.
In some cases where redelivery is not applicable, customers must be able to pick up the item at the depot.

Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office.

If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Buyers must agree with the above postage and handling terms before purchase